Complaints and returns

Electrosurgical units, ultrasound, argon coagulation units and smoke evacuation and instruments.

You would like to send BOWA equipment to us for repair or as a return shipment?

No problem, please fill out the form on the right and you will receive an e-mail with all the information you have entered to print out. Simply enclose this document with your consignment.
Important note: Please note the return number (see e-mail printout) and make it clearly visible on the outer packaging. Information on our returns policy.

How to generate your repair or return note in three steps!

1. Enter the device data.
For fast repair and return processing, please describe exactly the error that has occurred or the reason for the return.

2. Enter your contact details.
Please provide us with the name of a contact person so we can contact you with any queries.

3. Your decontamination declaration:
Please state the cleaning, disinfection or sterilisation measures you have already carried out.

Important note: When returning instruments, please make sure that the required decontamination measures are documented.

For queries, please contact us at:

BOWA-SERVICE-HOTLINE:  +49 7072 – 6002 908

E-Mail: service@bowa-medical.com

You can reach us weekdays: Mon.-Thurs. 7:30-17:00, Fri. 7:30-14:00

Return of devices or instruments