BOWA 360° SERVICE
All-round service directly from the manufacturer
360° service for maximum security of supply
As a customer of BOWA MEDICAL, you also receive optimum service before and after purchase of the device.
Repairs
Fast service for technical problems
Service packages
Adapted to your individual requirements
Trainings
Medical technician training courses at the BOWA service centre
Equipment for hire
Repair or service bypass equipment
Disposal
Sustainable disposal of old equipment
BOWA MEDICAL service partnership
Everyday hospital life is increasingly characterised by highly complex medical technology and a multitude of technical innovations and changes. This also increases the demands on service and maintenance. This is exactly where we would like to support you professionally as an end customer.
The basis for this is our fast and competent 360° service:
- Service training via BOWA ACADEMY
- Comprehensive maintenance service, updates, STK and repair
- Individual, needs-based service packages
- Comprehensive on-site service
- Competent advice on standardization of consumables
Comprehensive service network
BOWA Service Network
so that you can concentrate fully on your work.
This includes a comprehensive maintenance and repair service. Our qualified service team is also there for you in the event of technical faults and/or the failure of a device. With a loan unit we ensure a smooth service and repair bridging. As an MDR-certified manufacturer, we also guarantee you the highest level of supply security when it comes to spare parts procurement.
Commissioning and instruction
STK examinations incl. Reminder Service
Maintenance and servicing
BOWA ACADEMY
The BOWA ACADEMY offers general basic qualifications for HF surgery, Quick Guide short manuals, product-related e-learning courses and interactive content to explain the functionalities.
Disposal of old appliances
BOWA MEDICAL service packages at a glance
For equipment management, repair service, product and user training or disposal of old equipment, we offer you a central contact point for all service enquiries with the BOWA 360° Technical Service . Together with you, we will get an overview of your BOWA MEDICAL product inventory and work out a service package that is perfectly tailored to your individual needs.
Package S
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Functional check and safety check (STK) according to valid safety standards
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Inspection sticker and detailed inspection report
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Free update of the device firmware*
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Package M
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Functional check and safety check (STK) according to valid safety standards
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Inspection sticker and detailed inspection report
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Free update of the device firmware*
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Free bridging devices as required*
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Free online STK training via the BOWA ACADEMY
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Package L
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Functional check and safety check (STK) according to valid safety standards
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Inspection sticker and detailed inspection report
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Free update of the device firmware*
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Free bridging equipment as required
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Free online STK training via the BOWA ACADEMY
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Price advantage for spare parts outside the warranty period
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Travel costs to STK included
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One-day medical technician training course at the BOWA Service Centre Germany
* In the event of a warranty claim, always free of charge
SERVICE DOCUMENTS for download
Installation-
report
for download
Device-
Return
for download
Instrument
Return
for download
Medical Devices-
Book
for download