BOWA 360° SERVICE

All-round service directly from the manufacturer

360° service for maximum security of supply

As a customer of BOWA MEDICAL, you also receive optimum service before and after purchase of the device.

Repairs

Fast service for technical problems

Service packages

Adapted to your individual requirements

Trainings

Medical technician training courses at the BOWA service centre

Equipment for hire

Repair or service bypass equipment

Disposal

Sustainable disposal of old equipment

BOWA MEDICAL service partnership

Everyday hospital life is increasingly characterised by highly complex medical technology and a multitude of technical innovations and changes. This also increases the demands on service and maintenance. This is exactly where we would like to support you professionally as an end customer.

The basis for this is our fast and competent 360° service:

  • Service training via BOWA ACADEMY
  • Comprehensive maintenance service, updates, STK and repair
  • Individual, needs-based service packages
  • Comprehensive on-site service
  • Competent advice on standardization of consumables

You have a service request?

We help you quickly and easily

Request service now

Comprehensive service network

BOWA Service Network

Competent BOWA technicians are reliably at your side,
so that you can concentrate fully on your work.
A comprehensive service network ensures that you receive professional support quickly and easily.
This includes a comprehensive maintenance and repair service. Our qualified service team is also there for you in the event of technical faults and/or the failure of a device. With a loan unit we ensure a smooth service and repair bridging. As an MDR-certified manufacturer, we also guarantee you the highest level of supply security when it comes to spare parts procurement.

Commissioning and instruction

So that you can start your work right away
Our qualified technicians carry out the functional test on site before commissioning and the recorded instructions for the commissioned persons.

STK examinations incl. Reminder Service

Never miss a STK again
As an operator of medical devices, you are required by the MPBetreibV to carry out a safety inspection (STK) at least every 2 years. With our reminder service you are guaranteed not to miss a STK. If required, we will be happy to carry out the STK tests for you in accordance with all legal requirements.

Maintenance and servicing

Competent and reliable
We perform maintenance and repairs on your electrosurgical systems and instruments. Our competent team of technicians is reliably at your side so that you can concentrate fully on your work.

BOWA ACADEMY

Knowledge put in a nutshell
With blended learning and the BOWA ACADEMY platform , medical staff can review and refresh their product knowledge anytime and anywhere.
The BOWA ACADEMY offers general basic qualifications for HF surgery, Quick Guide short manuals, product-related e-learning courses and interactive content to explain the functionalities.

Disposal of old appliances

We take sustainability seriously
For our electrotechnical products we guarantee the return and disposal as well as recycling and disposal according to the ElektroG. As a manufacturer we are registered at the Elektro-Altgeräte-Register under the WEEE-Reg. No. DE 87419592, referring to "Medical devices for the 'professional' user - B2B". Our staff will be happy to provide you with detailed information.

BOWA MEDICAL service packages at a glance

For equipment management, repair service, product and user training or disposal of old equipment, we offer you a central contact point for all service enquiries with the BOWA 360° Technical Service . Together with you, we will get an overview of your BOWA MEDICAL product inventory and work out a service package that is perfectly tailored to your individual needs.

Request advice now

Package S

  • Functional check and safety check (STK) according to valid safety standards
  • Inspection sticker and detailed inspection report
  • Free update of the device firmware*
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Package M

  • Functional check and safety check (STK) according to valid safety standards
  • Inspection sticker and detailed inspection report
  • Free update of the device firmware*
  • Free bridging devices as required*
  • Free online STK training via the BOWA ACADEMY
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Package L

  • Functional check and safety check (STK) according to valid safety standards
  • Inspection sticker and detailed inspection report
  • Free update of the device firmware*
  • Free bridging equipment as required
  • Free online STK training via the BOWA ACADEMY
  • Price advantage for spare parts outside the warranty period
  • Travel costs to STK included
  • One-day medical technician training course at the BOWA Service Centre Germany

* In the event of a warranty claim, always free of charge

SERVICE DOCUMENTS for download

Installation-
report

for download

Device-
Return

for download

Instrument
Return

for download

Medical Devices-
Book

for download